At Premium Auto Parts, customer satisfaction is our top priority. We specialize in providing quality-tested used engines, transmissions, and other automotive parts, and we aim to maintain transparency and fairness in all transactions. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted. By placing an order with us, you agree to the terms outlined below.
Due to the nature of used auto parts, all sales are subject to inspection, compatibility verification, and the conditions stated in this policy. Customers are strongly advised to read this policy carefully before completing a purchase.
Returns may be accepted only under specific circumstances and must meet all eligibility requirements. Parts are eligible for return if they arrive damaged, defective, or significantly different from what was ordered.
Any part that has been installed, modified, disassembled, or damaged due to improper handling is not eligible for return or refund.
Certain items are non-returnable due to safety, condition, or usage concerns. These include, but are not limited to:
All returns require prior approval from Premium Auto Parts. Unauthorized returns will not be accepted. Customers must contact our support team to request a Return Authorization (RA) before shipping any item back.
Once approved, return instructions, including shipping details and documentation requirements, will be provided. Customers are responsible for ensuring safe and secure return shipping.
Refunds are issued only after the returned part is received, inspected, and approved by our quality control team. If the part meets return eligibility criteria, a refund will be processed accordingly.
Approved refunds are typically processed using the original payment method. Processing time may vary depending on the payment provider or financial institution.
In cases where a replacement is preferred, Premium Auto Parts may offer an exchange for a similar part of equal value, subject to availability. Replacement parts are shipped only after the original item is returned and inspected.
If a replacement part is unavailable, a refund may be issued at our discretion, following the terms outlined in this policy.
Customers are responsible for return shipping costs unless the return is due to an error on our part. Premium Auto Parts is not responsible for items lost or damaged during return transit.
We recommend using a trackable shipping service and proper packaging to avoid damage during return shipping.
Customers are responsible for providing accurate vehicle information, including make, model, year, and VIN number. Returns due to incorrect or incomplete information provided by the customer may be subject to restocking fees or denial.
We encourage customers to verify part compatibility with our team before placing an order.
If you receive a damaged or incorrect part, you must notify Premium Auto Parts within the specified timeframe after delivery. Photographic evidence and documentation may be required to process the claim.
Failure to report damage or discrepancies within the required timeframe may result in claim denial.
Premium Auto Parts reserves the right to modify or update this Return and Refund Policy at any time without prior notice. The policy applicable will be the one in effect at the time of purchase.
For questions regarding returns, refunds, or exchanges, please contact Premium Auto Parts customer support. Our team is dedicated to resolving concerns fairly and providing reliable service to customers across the USA.
